NEW DELHI: Trai has cracked down on telecom firms for poor shopper companies whereas strengthening high quality of companies (QoS) norms, mandating that operators should compensate subscribers in case of service outages for greater than 24 hours at a district degree below new guidelines issued on Friday.
Additionally, it fastened monetary penalties working as much as Rs 3 lakh for continued failure to make sure enough companies, and Rs 10 lakh for not submitting compliance studies to set norms with the regulator.
TOI had reported in its Could 19 editions that govt plans to strengthen QoS norms in view of poor shopper companies.
Trai has additionally elevated the penal quantity to Rs 1 lakh from Rs 50,000 for failing to satisfy every high quality benchmark below the brand new guidelines. The regulator has launched a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for various scales of rule violations below revised rules –“The Requirements of High quality of Service of Entry (Wirelines and Wi-fi) and Broadband (Wireline and Wi-fi) Service Rules, 2024”.
The brand new norms supersede three completely different rules — High quality of Service (QoS) for primary and mobile cellular companies, broadband companies, and broadband wi-fi companies.
In case of a community outage in a district, telecom operators might want to present a rebate on hire for postpaid clients and lengthen the validity of connection for pre-paid clients as per the brand new guidelines.
“If any such vital community outage continues for greater than 24 hours, the service supplier shall present a proportional hire rebate, as per subscribed tariff providing, for the precise variety of days of service outage to postpaid subscribers registered within the affected district(s) in subsequent billing cycle,” Trai stated.
The regulator will rely community outage period of greater than 12 hours in a calendar day as one full day for the calculation of hire rebate or extension of validity.
“Lease rebate to postpaid buyer or validity extension to pay as you go buyer, due delay in rectification of faults or as a result of vital community outage of greater than 24 hours, as relevant, shall be made inside one week of rectification of serious community outage,” the brand new norms stated.
Nonetheless, outages as a result of pure calamity won’t be thought-about for the extension of validity.
Even fixed-line service suppliers should compensate postpaid and pay as you go clients if the fault of their community or service is fastened after three days.
The brand new rule mandates broadband service suppliers to activate 98% of connections inside seven days of shoppers making fee.
Cell service suppliers might want to present service-wise (2G, 3G, 4G, 5G) geospatial protection maps on their web site that can assist customers.
Trai’s new guidelines will come into pressure after six months.
Additionally, it fastened monetary penalties working as much as Rs 3 lakh for continued failure to make sure enough companies, and Rs 10 lakh for not submitting compliance studies to set norms with the regulator.
TOI had reported in its Could 19 editions that govt plans to strengthen QoS norms in view of poor shopper companies.
Trai has additionally elevated the penal quantity to Rs 1 lakh from Rs 50,000 for failing to satisfy every high quality benchmark below the brand new guidelines. The regulator has launched a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for various scales of rule violations below revised rules –“The Requirements of High quality of Service of Entry (Wirelines and Wi-fi) and Broadband (Wireline and Wi-fi) Service Rules, 2024”.
The brand new norms supersede three completely different rules — High quality of Service (QoS) for primary and mobile cellular companies, broadband companies, and broadband wi-fi companies.
In case of a community outage in a district, telecom operators might want to present a rebate on hire for postpaid clients and lengthen the validity of connection for pre-paid clients as per the brand new guidelines.
“If any such vital community outage continues for greater than 24 hours, the service supplier shall present a proportional hire rebate, as per subscribed tariff providing, for the precise variety of days of service outage to postpaid subscribers registered within the affected district(s) in subsequent billing cycle,” Trai stated.
The regulator will rely community outage period of greater than 12 hours in a calendar day as one full day for the calculation of hire rebate or extension of validity.
“Lease rebate to postpaid buyer or validity extension to pay as you go buyer, due delay in rectification of faults or as a result of vital community outage of greater than 24 hours, as relevant, shall be made inside one week of rectification of serious community outage,” the brand new norms stated.
Nonetheless, outages as a result of pure calamity won’t be thought-about for the extension of validity.
Even fixed-line service suppliers should compensate postpaid and pay as you go clients if the fault of their community or service is fastened after three days.
The brand new rule mandates broadband service suppliers to activate 98% of connections inside seven days of shoppers making fee.
Cell service suppliers might want to present service-wise (2G, 3G, 4G, 5G) geospatial protection maps on their web site that can assist customers.
Trai’s new guidelines will come into pressure after six months.
