What precisely occurred
Unny took X (previously referred to as Twitter) to put up in regards to the new type of smartphone alternate rip-off.The incident occurred on July 21, 2024, when Unny positioned an order for the iPhone 15 on Amazon. The next day, a supply govt arrived at his residence and handed over the brand new cellphone after receiving the required OTP. Nevertheless, the chief then requested one other OTP, claiming it was required to finish the alternate.
Regardless of Unny’s hesitation, he was satisfied to return the brand new iPhone to the supply govt after chatting with the latter’s supervisor.
Unny contacted Amazon buyer care the next day to report the incident. Initially, Amazon assured him of a refund if the product was not delivered. Nevertheless, subsequent inquiries revealed the case was underneath investigation with a decision deadline of July 31.
On July thirty first, Amazon concluded its investigation and knowledgeable Unny {that a} refund was not possible. The corporate’s rationalization lacked substance, as they’d not completely verified the rip-off particulars. The truth that Unny nonetheless possessed his outdated iPhone straight contradicted Amazon’s declare that the alternate was full.
Whereas Amazon has finally issued a refund to Unny, his ordeal underscores the appreciable dangers inherent in on-line transactions, even when coping with respected platforms like Amazon.
All the time confirm the identification of a supply govt earlier than sharing your Amazon OTP. This significant step can shield you from falling sufferer to scams.
Learn the whole put up right here
“That is the story of my worst expertise with @amazonIN On 21.07.2024, I ordered iPhone 15 from Amazon in alternate for my iPhone 13. On 22.07.2024, the supply govt got here at round 930 PM. I gave the OTP and took the product, and gave my cellphone to the chief.
He mentioned I’ve give one other OTP. I had already given the OTP and was questioning what different OTP is to be given for alternate. I mentioned I dont have every other OTP than the one I’ve given. He stayed there for jiffy & then referred to as his supervisor.
After talking with the supervisor, the supply exec requested for return of the product for the reason that “alternate will not be ultimate”.I insisted that I converse with the supervisor. The supervisor tells me that the alternate is completed by a unique crew & requests for the product to be returned. I mentioned I can not give away the product particularly for the reason that OTP is given and the app was exhibiting that the product is delivered. However this supervisor Ashok (8076650306) requested me to return, lest his crew should make for the loss.
Upon his request and assurance that the product will probably be “reattempted” the following day, I gave the product to the supply exec (Vishal 8826421956) after taking the supervisor’s and the supply exec’s quantity. On 23.07.2024, I spoke with the Amazon Buyer Care and raised a criticism to which I assured that refund will probably be initiated if the product will not be delivered. Name centre requested me to comply with up on 25.07.2024.
On 26.07.2024,once I referred to as them, the client case requested me to attend until 31.05.2024 as “it must be investigated”. At present, once I name Amazon, they mentioned “investigation” is full and that refund can’t be initiated. No fact-finding was finished by Amazon on this. Now, we’re observing a lack of Rs. 38000 and a potential rip-off finished by supervisor, supply exec and others at Amazon. If they are saying that the alternate is completed, then they will very nicely see the outdated cellphone that I nonetheless use with me.
This might occur to any certainly one of you and please bear in mind whereas coping with @amazonIN.”
