CHENNAI: A lacking 100 dosa and uthappam combo ended up costing Zomato 15,000 after a district shopper fee dominated the meals supply platform accountable for incomplete supply, regardless of its claims of appearing solely as an middleman.
On Aug 21, 2023, Anand Sekar, a resident of Poonamallee ordered a number of meals gadgets, together with an uthappam and dosa combo, from an area restaurant, Aksheyy Bhavan, utilizing the Zomato app.When the order, totalling 498, was delivered, Anand observed the dosa and uthappam lacking. He repeatedly tried reaching out to buyer care executives however obtained no assist.
Then, Anand filed a case with the District Shopper Disputes Redressal Fee in Thiruvallur, in search of compensation for Zomato’s failure to ship the whole order.
In its protection, Zomato argued that it was merely an middleman, facilitating the order course of between clients and eating places, and that it was not accountable for the standard of meals or for guaranteeing the whole order was packed.
Nevertheless, the patron fee disagreed, mentioning that Zomato had charged 73 as supply charges, thereby assuming duty for guaranteeing the service was offered correctly.
After listening to either side, Latha Maheswari, president of the fee, dominated that Zomato’s phrases and circumstances granted it full authority to position orders on behalf of shoppers, which made it accountable for the order. The fee additionally dismissed Zomato’s argument that the restaurant ought to have been a celebration to the proceedings, emphasising that Sekar’s contract was immediately with Zomato, which had collected service prices.
Consequently, the fee ordered Zomato to refund the 498 spent on the order and to pay 10,000 as compensation for the psychological agony and hardship triggered to Sekar. Moreover, Zomato was directed to pay 5,000 in the direction of litigation bills.
