Known as ‘The Requirements of High quality of Service of Entry (Wirelines and Wi-fi) and Broadband (Wireline and Wi-fi) Service Rules, 2024 (06 of 2024)’, these laws are relevant for entry (fastened and cellular) and broadband providers.
The brand new norms supersede the earlier three laws prescribing requirements of High quality of Service (QoS), for fundamental and mobile cellular providers, broadband providers, and broadband wi-fi providers.
What adjustments beneath the brand new guidelines
The brand new norms mandates service suppliers to show know-how (2G/3G/4G/5G) clever cellular protection maps on their web site, to allow shoppers to make knowledgeable choices. Additional, it requires service suppliers to publish QoS efficiency, in opposition to prescribed parameters, on their web site.
As per the brand new norms, telecom operators might want to present a rebate on hire for postpaid clients and lengthen the validity of connection for pre-paid clients in case of a community outage in a district.
“If any such vital community outage continues for greater than 24 hours, the service supplier shall present a proportional hire rebate, as per subscribed tariff providing, for the precise variety of days of service outage to postpaid subscribers registered within the affected district(s) in subsequent billing cycle,” TRAI mentioned.
TRAI mentioned that it’ll rely community outage length of greater than 12 hours in a calendar day as one full day for the calculation of hire rebate or extension of validity. “Hire rebate to postpaid buyer or validity extension to pay as you go buyer, due delay in rectification of faults or attributable to vital community outage of greater than 24 hours, as relevant, shall be made inside one week of rectification of serious community outage,” the regulator mentioned.
The authority has additionally determined to gather efficiency in opposition to sure parameters like community availability, name drop, voice packet drop price in uplink and downlink, and so forth on cell degree.
