NEW DELHI: In a crackdown on telecom corporations for poor shopper providers, Trai has mandated that operators should compensate subscribers in case of service outages for greater than 24 hours at a district degree beneath new guidelines issued on Friday. Additionally, it fastened monetary penalties working as much as Rs 3 lakh for continued failure to make sure enough providers, and Rs 10 lakh for not submitting compliance experiences with the regulator.
TOI had reported in its Might 20 editions that govt plans to strengthen High quality of Service norms in view of poor shopper providers.
Trai has additionally elevated the penal quantity to Rs 1 lakh from Rs 50,000 for failing to satisfy every high quality benchmark beneath the brand new guidelines. The regulator has launched a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for various scales of rule violations beneath revised laws – “The Requirements of High quality of Service of Entry (Wirelines and Wi-fi) and Broadband (Wireline and Wi-fi) Service Rules, 2024”.
TOI had reported in its Might 20 editions that govt plans to strengthen High quality of Service norms in view of poor shopper providers.
Trai has additionally elevated the penal quantity to Rs 1 lakh from Rs 50,000 for failing to satisfy every high quality benchmark beneath the brand new guidelines. The regulator has launched a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for various scales of rule violations beneath revised laws – “The Requirements of High quality of Service of Entry (Wirelines and Wi-fi) and Broadband (Wireline and Wi-fi) Service Rules, 2024”.
